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Frequently Asked Questions

How does a service call work?

You choose an available appointment time that is convenient for you. We normally offer 2-hour arrival windows. When the technician arrives, he'll gather the necessary details from you and perform the diagnostic inspection. The technician will then provide you with a detailed quote for the needed repairs and answer any questions. You then decide if you want the quoted repair work done. We are equipped to complete over 85% of repairs during the same appointment. If additional parts are needed, we can normally return within a few days to complete. When the repairs are completed, you will be given a detailed receipt with written warranty.

What is the diagnostic fee and how does it apply?

The diagnostic fee is the minimum charge for us to come out and perform the diagnostic inspection needed to quote the repair. The diagnostic fee varies by appliance type and brand but is normally $50 for most. The applicable diagnostic fee will be disclosed and explained when booking your appointment. The repair quote you receive from the technician includes the diagnostic cost. You do not pay the diagnostic fee unless you decline the quoted repair or the unit in non-repairable. Less than 3% of our service calls are either declined repairs or are non-repairable.

How do you quote repairs?

After the diagnostic inspection, the technician looks up the flat-rate price for that specific repair job in a nationally-published, industry-standard rate guide. Any parts or materials needed are priced in relation to cost but will not exceed MSRP. The quote you are given is "out the door" -- no surprises.

How does payment work?

We accept cash and all major credit/debit cards. Payment is expected upon completion of work. We do not invoice or conduct third-party billing unless arrangements are made prior to the appointment. If you have a particular situation such as a landlord/tenant or third-party payer, please make these arrangements when booking your appointment.

What is your warranty/guarantee?

Our general warranty on repairs is ninety (90) days from the date completed. There may be exclusions or extensions in some cases but it will be stated in-writing on your receipt.

Washer, Dryer, Refrigerator, Stove and DishwasherCan you give me a repair quote over the phone?

Unless its something cosmetic or a specific request, we have no way of knowing whats wrong with the machine or what part(s) will be needed without a diagnostic inspection.

How/where do you perform the repairs?

Repairs are performed where the appliance is located. It is unnecessary to move a major appliance for even the most complicated repairs. Appliances are designed to be repaired on-site. At the most, it may need to be pulled away from the wall to get behind it. The technician is fully equipped with appliance moving equipment and floor-protection gear.

I purchased a new appliance. The retailer was supposed to install it upon delivery but they couldn't. Can you install it?

Absolutely! This is very common. Retail appliance delivery will only perform very basic installations and have many restrictions. We have the proper equipment, materials and expertise needed to fully install your new appliance.

What if it's still covered under the manufacturer's warranty?

Major appliances typically come with a one-year manufacturer's warranty from the date of purchase. If you are expecting warranty coverage, you should contact the retailer or the manufacturer for their warranty procedure.
We do not do third-party billing or any type of warranty facilitation.
   
I need a service call but I have the part I think it needs?

We no longer install customer-supplied parts. The internet is rampant with black-market and counterfeit parts. These parts don't fit properly, don't last and can even cause damage. Our parts are sourced through authorized distributors with manufacturers' warranties. Even if you have a genuine OEM part, if we install it and it does not resolve whatever problem you are trying to resolve, a warranty conflict would result. For these liability and warranty reasons we cannot install any customer supplied parts.

Can I buy parts from you?

We no longer sell parts over-the-counter. Retail parts sales is well covered by various internet and local suppliers. We highly recommend buying parts from a local or online OEM-authorized appliance part supplier.